Wardrobe Wonga – Terms & Conditions

Welcome to Wardrobe Wonga. By booking a collection and using our service, you agree to the following Terms & Conditions. Please read them carefully.

Minimum Volume: Clients must provide a minimum of 1 large IKEA-style bag (or equivalent) of clean, high-quality clothing, shoes, or accessories per collection.
Item Condition: All items must be clean, undamaged, authentic, and free from pet hair, smoke, or strong odours.
Quality Check: We reserve the right to decline any items during our on-site inspection that do not meet our quality standards.

Presence Required: Collection appointments take approximately 30–45 minutes. You (or an authorized adult) must be present for the entire duration while we quality-check items together.
Confirmations & Cancellations: We require confirmation for your booking slot. Cancellations or rescheduling must be communicated at least 1 hour prior to the agreed appointment time.

4-Week Listing Period: Accepted items will be expertly catalogued, photographed, and listed across our selling platforms (such as Vinted and eBay) for a standard period of 4 weeks.
50/50 Profit Split: You will receive 50% of the gross sale price for every item sold.
- Example: An item sold for £26.00 equals a £13.00 payout to you.
Fees & Packaging: Wardrobe Wonga covers all listing software, packaging materials, and labor. Buyer-paid postage is handled directly through the selling platforms.
Final Sales: Once an item is sold to a buyer, the transaction is final and cannot be cancelled or recalled for sentimental reasons.

End-of-Term Review: At the end of the 4-week period, we will contact you regarding any unsold items.
Collection / Return Deadline: If you elect to have unsold items returned, you must arrange or rebook a collection slot within 7 days of your selling period ending.
Charity Donation: Any unsold or rejected items that are not claimed or rebooked within 14 days of the period ending will automatically be donated to our partner charities due to limited HQ storage space.

Authenticity Guarantee: Clients guarantee that all branded, designer, or premium items provided are 100% authentic.
Counterfeit Policy: Wardrobe Wonga strictly prohibits fake or counterfeit goods. If an item is flagged or determined to be counterfeit, it will be immediately removed from sale and returned or disposed of in accordance with platform regulations.

Safe Storage: Your items are logged under your unique client code and stored securely at HQ.
Liability Cap: In the unlikely event that an item is lost, damaged, or stolen while in our possession or in transit, Wardrobe Wonga’s maximum liability is capped at 50% of the estimated resale value of that item.

Bank Details: Your bank details and contact information collected during your appointment or via our website are processed securely solely for transferring your earnings and communicating about your account.
Privacy: We will never sell, rent, or share your personal data with third parties.